Accessibility statement for www.proudtocarenorthlincs.co.uk

This accessibility statement applies to the www.proudtocarenorthlincs.co.uk.

This website is run by North Lincolnshire Council.

How you should be able to use this website

We want as many people as possible to be able to use this website. You should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also make the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • on parts of the navigation menu, there is no mechanism to dismiss the additional content triggered without moving pointer hover or keyboard focus
  • some sections on pages cannot be reached with a keyboard
  • when menu is expanded, some links behind the menu can receive keyboard focus and some links in the footer of the webpage are obscured

Feedback and contact information

Tell us if you need information in a different format.

In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need – for example, plain text, braille, BSL, large print or audio CD

Reporting accessibility problems with this website

If you find any problems that are not listed on this page or you think we’re not meeting the accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

North Lincolnshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • When the keyboard tabs and mouse hovers over the menus containing nested submenu items, there is no mechanism to dismiss the additional content triggered without moving pointer hover or keyboard focus.  This fails WCAG 2.2 success criterion 1.4.13 (Content on Hover or Focus)
  • The keyboard cannot be used to tab and navigate parts of the website. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard )
  • When ‘Show filters’ is open at 200% zoom, the keyboard user can tab onto components behind the menu and links in the footer of the webpage are obscured. This fails WCAG 2.2 success criterion 2.4.11 Focus Not Obscured (Minimum)

 

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

We are working alongside other departments and suppliers to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.

We’re actively monitoring accessibility and planning improvements to address any remaining issues.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 16 September 2025.

This website was last tested in September 2025 against the WCAG 2.2 AA standard. This test of a representative sample of pages was carried out by our Web Team using Acquia Optimize automated tools.

We also use findings from our own automated testing when preparing and editing this accessibility statement.